FAQ

How long will it take for my order to ship?

If I have the item you have purchased on hand, it will ship in 2-3 days. However, I am a tiny operation without a lot of storage for inventory. In the event that I do not have the requested item on hand, it will take 1-2 weeks for your item to ship, due to the time needed to make the piece. Clay takes time to shape and dry, and kilns take time to run and cool. This is old and slow technology, which is what lends itself to the uniqueness of each and every piece.

 
 
 
Secure Ordering & Payment Options

 

Prairie Sky Studio accepts all major credit cards through Stripe and Paypal secure payment technology. These payment systems integrate encrypted technology using the best and highest rated security available. Fast and secure payments = no hassle! If you're interested in learning more about how Stripe is committed to your security, please read their security statement.  To learn about Paypal's commitment to your security, please visit their security page.

 
 
Returns & Refunds
 

We diligently inspect every piece of pottery to ensure you get the finest quality, as well as exactly what you ordered. Please keep in mind, however, that each piece is handmade and therefore is expected to have slight variations and imperfections. This is what gives each piece that unique character. Given this, if you are still not happy with your order within 30 days of receipt, please return the item as you received it and we'll process your return for a full refund or store credit. Should you have any questions about the return and refund process, please drop us a line

 

Pottery Glaze Colors and Variations

 

All available designs except for the Sunflower Bowl come in four colors. They are as follows:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This gives you a general idea of the colors in relation to each other. Keep in mind that glaze batches vary, and for that matter, your screen settings may make this picture look quite different to you than it does to me.

 

The burnt sun and old green glazes have a matte finish. Turquoise is very glossy, and lunar is somewhat glossy.

Please bear in mind that every glaze application is done by hand and each piece is unique.

 

Custom Kitchen Boards

 

Custom cutting boards are fun and easy. I don't charge anything extra to make boards with your image or text. Simply email me the image or text you want to use, and then purchase the "Custom Cutting Board" item in the Photo Gifts Store. Ideally, files should be at least 3500 px on the long side. If you don't know about file sizes, send me the biggest, most original file you have, and I'll see what I can do.

© 2016 by Prairie Sky Studio.

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